Grievance Policy

The reporting channel of Tintex Textiles, S. A. was established in accordance with current applicable legislation and good corporate practices, reinforcing our positioning within the principles of transparency and ethics. This channel is intended to facilitate the identification of possible irregular situations or infractions, including real or potential reasonable suspicions, that have occurred or are considered very likely to occur.

We emphasize that this channel does not replace the current means of contact for the purposes of grievance related to sales or services provided by Tintex Textiles, S. A. – to that effect, please send an e-mail to [email protected].

Please read the information below to understand how you can file your complaint.

Whistleblower Protection

Independence, impartiality, confidentiality, data protection, secrecy and the absence of conflicts of interest are guaranteed in the treatment and analysis of complaints received.

In any situation, the Whistleblower is protected against any form of retaliation, with the possibility of submitting an anonymous complaint, under legal terms.

Who is Considered a Whistleblower?

Any singular person who reports or publicly discloses an irregularity or infraction.

Who Can File a Complaint?

Clients and customers; staff and former staff; service providers, contractors, subcontractors and suppliers, as well as any people acting under their supervision and direction; shareholders; people belonging to administrative or management bodies or tax or supervisory bodies of Tintex Textiles, S. A., including non-executive members; volunteers and interns, paid or unpaid; others.

Complaint Management Responsibility

Complaints will be received by the competent area of ​​Tintex Textiles, S. A. which, after registration and classification, will continue the treatment process, including forwarding to the areas responsible for analyzing and monitoring the process.

The treatment, investigation and taking of action regarding complaints received is, in accordance with legislation, the responsibility of Tintex textiles, S. A. and they are processed through an internal IT platform.

Complaint Anonymity

Tintex Textiles, S. A. undertakes to respect anonymity in all cases in which the complainant wishes to submit an anonymous complaint, regardless of the detail of the information contained in the complaint and the possibility of identifying the complainant through the facts described. It is clarified that Tintex Textiles, S. A. will handle all complaints, whether anonymous or not, as long as they contain sufficient and relevant material and information to allow investigation. Notwithstanding this treatment, all complainants will be notified at the email address through which the report was made. To check the status of the process, you must request it via email, indicating the Subject, Date and Email Address of your complaint filing.

Scope of Complaints

Complaints may be filed for the following reasons:

Conflict of interests; consumer defense; public health; product safety and compliance; food safety for human consumption; environmental protection; protection of privacy and personal data; network and information systems security; inappropriate conduct; misuse of resources; discrimination or prejudice; harassment (moral or sexual); fraud and corruption; money laundering and terrorist financing; other reasons.

We reinforce that all complaints related to sales or services provided by Tintex Textiles, S. A. must be sent via email to [email protected].

Information to Disclose in a Complaint

What is your relationship with Tintex Textiles, S. A.?

Employee/ Former Employee/ Supplier/ Customer/ Other

What is the scope of the complaint?

Conflict of Interest / Consumer Protection / Public Health / Product safety and compliance / Food safety for human consumption / Environmental Protection / Protection of privacy and personal data / Network and information systems security / Inappropriate Conduct / Improper use of resources/ Discrimination or Prejudice/ Harassment (moral or sexual)/ Fraud and Corruption/ Money laundering and financing of terrorism/ Others

Has the fact already occurred?

Yes/ No

Are there witnesses?

Yes/ No

How certain are you about the event or suspicion you are reporting?

I’m sure / I suspect / I heard

Description of the complaint

Please describe the event or suspicion as detailed as possible.

Personal Data Protection

By sending the complaint email, you declare that you are aware of the conditions under which your personal data will be processed. To do so, consult our Privacy Policy.

Tintex Textiles, S. A. will handle the reception, investigation and processing of your complaint with responsibility, independence and integrity.

To submit a complaint, please send an email to [email protected] following the recommendations above.

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